September Employee of the Month: Jaimi Olivas
We’re excited to celebrate Jaimi Olivas, our September 2026 Employee of the Month!
Jaimi Olivas has been part of Cooper Heating & Cooling, your Cooper Green Team, for approximately three and a half years and currently serves as our Call Center Lead. She started with Cooper as a Customer Service Representative before earning her promotion into a leadership role.
This marks Jaimi’s third Employee of the Month recognition, reflecting the leadership, positivity, and support she continues to bring to our team.
Growing as a Leader at Cooper
As Call Center Lead, Jaimi plays an important role in helping our customer service team provide a great experience for Denver-area homeowners.
While everything the call center does ultimately comes back to taking care of our customers, Jaimi spends much of her day supporting the people around her. She estimates that about 75% of her direct support is focused on helping team members with questions, approvals, and other needs that allow them to better serve our customers.
Her manager has also seen Jaimi continue to step up and grow as a leader:
“Jaimi has really stepped up and taken on more responsibility, and it has been great to see her continue to grow as a leader within the team. She has done an excellent job keeping everyone focused and ensuring we continue moving in the right direction.”
That willingness to take on more responsibility has made Jaimi someone her team knows they can count on.
Leading With Positivity
One of the qualities that stands out most about Jaimi is the energy she brings to work each day.
Her manager shared:
“One of Jaimi’s biggest strengths is the positive attitude she brings to work each and every day. She always has a smile on her face and brings great energy to the people around her.”
That positive environment is also one of the things Jaimi appreciates most about working at Cooper. She values the friendly, family-oriented culture and the relationships she has built with her coworkers, saying it makes her happy to come to work.
Her manager also highlighted the ownership and reliability Jaimi brings to her leadership role:
“Jaimi has also shown that she is someone the team can rely on. She takes ownership, leads by example, and is always looking for ways to support others and keep everyone on track.”
From Customer Service Representative to Call Center Lead
Jaimi’s growth at Cooper is a great example of how employees can develop their careers within the company.
After joining the Cooper Green Team as a Customer Service Representative, Jaimi continued taking on new responsibilities and eventually earned her promotion to Call Center Lead.
Today, she helps answer questions, provide approvals, keep the team focused, and make sure our customer service representatives have the support they need to take care of Cooper customers.
Her September recognition follows previous Employee of the Month honors, making this the third time Jaimi has received the award during her career at Cooper.
Life Outside of Cooper
When Jaimi isn’t helping keep the call center running smoothly, she enjoys spending time with her family and cooking, especially Mexican food.
She’s also an animé fan and enjoys gaming. Jaimi has spent plenty of time playing Fortnite and Call of Duty, although she says gaming has taken a little more of a back seat recently.
Congratulations, Jaimi!
Being recognized as Employee of the Month three times is an accomplishment worth celebrating.
Jaimi, thank you for the leadership, positivity, and support you bring to the Cooper Green Team. Your willingness to take ownership, help your teammates, and step up when the team needs you makes a difference for both our employees and the customers they serve.
As her manager put it:
“Thank you, Jaimi, for everything you do and for continuing to step up when the team needs you!”
Congratulations, Jaimi, on being named Cooper Green Team’s September 2026 Employee of the Month! 💚
Great Service Starts With Great People
When you call the Cooper Green Team, you’re connecting with people who are ready to help. From scheduling your appointment and answering questions to sending the right technician to your home, our team works together to make home care easier.
Need help with your heating, cooling, plumbing, electrical, or indoor air quality? We’re here when you need us.
Frequently Asked Questions About Jaimi Olivas and the Cooper Green Team
Jaimi Olivas is Cooper Green Team’s Employee of the Month for September 2026. Jaimi has been with Cooper for three and a half years and currently serves as the company’s Call Center Lead.
Jaimi Olivas is the Call Center Lead at Cooper Green Team. She supports the customer service team by answering questions, providing guidance and approvals, and helping the team stay focused on delivering a positive experience for Cooper customers.
Jaimi has worked at Cooper for 3.5 years. She began as a Customer Service Representative and was later promoted to Call Center Lead as she took on greater responsibility and developed as a leader.
Jaimi was recognized for her leadership, reliability, positive attitude, and willingness to support others. Her manager highlighted her ability to take ownership, lead by example, keep the team focused, and step up when her coworkers need her.
Yes. September 2026 marks Jaimi Olivas’s third Employee of the Month recognition at Cooper. Her repeated recognition reflects the positive impact she continues to make on her team.
Cooper Green Team’s call center helps Denver-area homeowners schedule service, get answers to questions, and connect with the right team for their home service needs. Call center leaders like Jaimi support Customer Service Representatives so they can provide customers with helpful and efficient service.
Cooper Heating & Cooling, your Cooper Green Team, provides heating, cooling, plumbing, electrical, and indoor air quality services throughout the Denver Metro and Colorado Front Range. The family-owned company has served Denver-area homeowners since 1978.
